Data Deletion Instructions

Your Right to Delete Your Data

Grandeur Shop respects your privacy. You have the right to request deletion of personal data we have collected about you through our website, Instagram, WhatsApp, Facebook Login, or any connected Meta platform services.

How to Request Data Deletion

You can request deletion of your data using any of these methods:

Option 1: Email

Send an email to business@grandeurshop.online with the subject line "Data Deletion Request". Include:

• Your full name
• Phone number or email used when contacting us
• Your Instagram or Facebook username (if applicable)
• A brief description of the data you want deleted

Option 2: Instagram Direct Message

Message us on Instagram at @grandeurshop_tz with "Data Deletion Request" and your contact details.

Option 3: Facebook App Settings

If you logged in to our services using Facebook Login, you can remove our app and request data deletion directly from Facebook:

1. Go to Facebook Settings → Apps and Websites
2. Find Grandeur Shop in your connected apps
3. Click "Remove" and follow the prompts to delete your data

What We Delete

Upon a valid deletion request, we will delete:

• Your contact information (name, phone, email, address)
• Order history and transaction records (unless retention is required by law)
• Messages and communications stored in our systems
• Meta platform user IDs and associated profile data we have stored
• Any other personal data linked to your account or identity

We may retain certain information if required by law (e.g., tax or accounting records) or to resolve ongoing disputes.

Processing Timeline

We will acknowledge your request within 7 business days and complete deletion within 30 days. You will receive a confirmation email once your data has been deleted.

Meta Data Deletion Callback

For apps integrated with Meta platforms, we comply with Meta's Data Deletion Request Callback requirements. When you initiate a deletion request through Facebook, we process the signed request and delete all associated data from our systems.

Status of your deletion request can be checked by contacting us at business@grandeurshop.online with your confirmation code if one was provided.

Questions

For questions about data deletion or our privacy practices, see our Privacy Policy or contact business@grandeurshop.online.