Grandeur ShopSchool, Office & Laboratory Supplies
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Privacy Policy

Last updated: June 15, 2025

1. Introduction

Grandeur Shop("we", "us", or "our") operates https://grandeurshop.online and communicates with customers through Instagram, WhatsApp, and email. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

This policy applies to visitors of our website, customers who contact us through social channels, and users of any applications or services we operate that connect to Meta platforms (Facebook, Instagram, or WhatsApp Business APIs).

2. Information We Collect

We may collect the following types of information:

  • Contact information: Name, phone number, email address, and delivery location when you place an order or contact us.
  • Order information: Products requested, quantities, and payment-related details shared during purchase conversations.
  • Communications: Messages you send us via Instagram Direct, WhatsApp, email, or other channels.
  • Website usage data: Browser type, pages visited, and general analytics data collected through standard web logs or cookies.
  • Meta platform data: If you interact with us through Facebook Login, Instagram Messaging API, or WhatsApp Business API, we may receive your Meta user ID, profile name, profile picture, and message content as permitted by Meta and your account settings.

3. How We Use Your Information

We use collected information to:

  • Process and fulfill product orders
  • Respond to customer inquiries and provide support
  • Send order confirmations and delivery updates
  • Improve our website, product catalog, and services
  • Comply with legal obligations and prevent fraud
  • Operate Meta-integrated features (such as Instagram or WhatsApp messaging) that you choose to use

We do not sell your personal information to third parties. We do not use Meta platform data for purposes unrelated to providing our services without your consent.

4. Legal Basis for Processing

We process personal data based on: (a) your consent when you contact us or use our services; (b) performance of a contract when processing your order; and (c) our legitimate business interests in operating and improving our shop, where those interests do not override your rights.

5. Data Sharing

We may share information with:

  • Delivery partners to ship products to your address
  • Payment providers when you choose mobile money or bank transfer options
  • Meta Platforms, Inc. when you use Facebook, Instagram, or WhatsApp features integrated with our services
  • Service providers who host our website or help us operate our business, under confidentiality agreements
  • Law enforcement when required by applicable law

6. Data Retention

We retain personal data only as long as necessary to fulfill orders, maintain business records, resolve disputes, and comply with legal requirements. Order records are typically kept for up to 5 years. Marketing communications data is retained until you opt out or request deletion.

7. Your Rights & Data Deletion

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Withdraw consent for marketing communications
  • Object to certain processing activities

To request deletion of your data, visit our Data Deletion Instructions page or email us at business@grandeurshop.online. We will respond within 30 days.

If you connected via Facebook Login, you can also remove our app from your Facebook settings at facebook.com/settings?tab=applications. We will process deletion requests initiated through Meta's data deletion callback in accordance with Meta's requirements.

8. Cookies

Our website may use essential cookies required for basic functionality and analytics cookies to understand how visitors use our site. You can control cookies through your browser settings.

9. Security

We implement reasonable technical and organizational measures to protect your personal data. However, no method of transmission over the internet is 100% secure.

10. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

12. Contact Us

For privacy-related questions or requests, contact us at: